The page will be headed "Report an issue by selecting a transaction", and that's exactly what you'll do. Go to the PayPal Resolution Centre, log in, click onto the blue button that says "Report a problem", and you'll see a list of your most recent transactions. If, however, the latest "estimated delivery date" for your purchase is more than 30 days ago, you'll need to open a PayPal claim. (Ask here if you're not sure.) If you're still within the timeframe, you'll be able to open a claim. You should see the items that you've purchased recently click onto the item that you didn't receive, and follow the prompts. This is the link to Get help with an item that hasn't arrived (in other words, open a report/dispute). You won't lose anything by trying, at any rate. You've said that it's been 59 days since you placed the order, but if the delivery time was estimated to be quite long, it's just possible that you may be still be within the eBay Money Back Guarantee timeframe. You have 30 days from the latest "estimated delivery date" to report in My eBay that you haven't received the item. Now, in terms of waiting for months - NEVER allow a seller to string you along for months without delivery. No insurance will cover any sort of damage caused by using an electronic/electric item that doesn't meet Australian standards. It's not just that such items are likely not to work as stated (or not last if they do work, or not work to the full specs) - but - the really bad risks are the item exploding, bursting into flame, destroying the phone when you plug it in, destroying more (possibly your house), and even causing injury or death. The raw materials of which such items are used need to be very specific, as if a lesser material is used, it won't be sufficient for the demands of the product. The risk with buying anything electronic/electrical from China is that the components used in Chinese factories (not made for a major brand with quality control) are the cheapest possible, and very frequently do not meet the product specifications. You have a more serious issue than tracking numbers and waiting time.
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